Frequently Asked Questions

Everything you need to know about your Mia Tui shopping experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.

What is your return policy?

We offer a 30-day return policy on all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.

Are Mia Tui bags vegan-friendly?

Yes, all our bags are made from high-quality, animal-friendly vegan leather (PU) and are designed to be both durable and stylish without using animal products.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at the checkout stage.

How should I clean and care for my bag?

To keep your Mia Tui bag looking its best, simply wipe it down with a damp cloth and mild soap. Avoid using harsh chemicals or abrasive materials that could damage the finish.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.